It's her assistant I can't get on with......fat ginger guy who looks about 20 years old and gives a aura of not wanting to be there......he works and walks in slow motion.......but she seems really interested in what I or my wife has to say......looks straight at me and talks clearly and slowly...Even though she said it in as funny a way as possible.."Don't come back till August".....seems I am now a lost cause.