Get on to them and tell then your phoning one of the morning tv shows to complain . They love a story like that and the feckers will be straight around to sort it.
The most common complaint for a parasitic drawal . Nice work @Saul
I use an Eastern Beaver on my Donkey (yes really ) made in Japan and good quality ............. https://www.easternbeaver.com/Main/Wiring_Kits/Fuseboxes/PC-8/pc-8.html
I think it was Scottish power who got a huge fine a couple of years ago for piss poor customer service . You've got to wonder how much training these twats on the other end of the phone get .
Doggie walking for us in minute , Paolo's excited as we bought him some walking boots rather than trudging around in wellies. Dry January is still on so no beer for me tonight , it will have to be orange juice .