PeteSouthgate

I'm looking for some advice, the other day my bike was parked inside a motorcycle bay and a car reversed into my bike knocking it over. I didn't see the incident but the driver of the car kindly left me a note on my bike letting me know what had happened and their contact details. The bike has quite a bit of cosmetic damage now to the side of it (scratches all over the side it fell on and then a little indent bump on the other side of the body where the contact was made). When I got home I got in contact with the other driver and they passed me over their details and insurance policy details. My next move was to call my insurer Bennetts, they went through preliminary questions and told me I'd be contacted by the claims team tomorrow for a more detailed follow-up. This afternoon I was contacted by 4th Dimension who underwrites on behalf of Bennetts (I think?) to question me about the incident. The rep from 4th Dimension then asked whether I'd like to claim on my policy or the other driver's; since I'm not at fault I decided to choose the other driver's policy. After the phone call, I then had a little Google search for 4th Dimension and saw a whole array of 1-star reviews which has now led me to become very anxious about the situation - especially considering it's my first ever claim. Has anyone gotten some advice on how I'm handling the situation thus far? Should I be doing anything further in the meantime? Would be good to hear of any experiences with these companies... TIA